Help Center

Glad you're interested to hear more about us! Check out a short about us story. Or if you're interested specifically in the ingredients used, please refer to the individual product page. All ingredients are listed on the product page and our boxes for transparency! We want to share with you what you are putting on your face. If you have other queries or questions on skincare, please drop us a message at hello@soufflebeauty.com.

Our products are appropriate for all skin types: they’re hypoallergenic, alcohol and paraben free. Please look through our ingredient list on the individual product page to check if you are allergic to any ingredients!

As with other skincare products, don’t put it directly under the sun! Our products have an expiration date that's stated on the box. You can use the products all the way up to the expiration date and after for 6 months - 1 year of opening.

We do NOT test on animals. Our products are tried and tested by us and people like you during our research and development phase to ensure the best quality.

We currently do not sell gift cards but you can place an order on behalf of someone. Just leave a note to us when placing the order and we'll make it special. You may also drop us an email at hello@soufflebeauty.com if you have any other requirements.

We love collaborations! Please write to us at hello@soufflebeauty.com.

We ship worldwide*! We want you all to try our products and share them with your loved ones. 
*Exclusions are Alaska, Hawaii, PO boxes or APO/FPO addresses.

We unfortunately do not cover taxes and customs. You will need to be aware of your country's taxes! We will put on the shipping value based on the price you have paid.

Our business operations are in Singapore and Kuwait. Local orders are free and take 2-4 business days.

We offer standard shipping with tracking for all international orders. International orders will take 5-7 business days to reach you and the rates will depend on your location. If you need a rush order, write to hello@soufflebeauty.com and we'll let you know!

We try to process orders every 48 hours in order to get them to you ASAP. Once the courier picks up your order, you'll be notified of your tracking number.

Oops! We’re sorry about the inconvenience. It normally takes at least 24 hours to register your tracking number. If not, please write to us at hello@soufflebeauty.com to check.

We take this very seriously - and we're very sorry you had an unpleasant experience. We want to make it right!

Our return policy lasts 7 days. If 7 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase and your request to be sent to hello@soufflebeauty.com

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange request within 5 working days.

In case of a refund, we will apply a credit to your credit card or original method of payment within the next 5 working days. Please note that it may take the bank up to 3 weeks to process this request. In case of any further delays, please reach out to us at hello@soufflebeauty.com

Your credit card or PayPal account will be charged when your order is accepted and processed.

Rest assured your credit card information is safe with us. We only use PayPal and Stripe to ensure 100% safety.

Please write us at hello@soufflebeauty.com and we will get back to you within 1-3 business days.

If you'd like to collaborate with us, please write us at marketing@soufflebeauty.com.